Customer service

Shipping Information

Standard Shipping

*Please note all orders placed after 4pm on 27.05.2016 will be dispatched Tuesday 31st May.

All items under £60 ordered before 16:00(GMT) upto are dispatched on our Tracked service,  you will need to pay for the next day delivery to get it for the next day

All orders over £60 will be dispatched on our Royal Mail Special Delivery Service which is guarantee'd on the next working day before 4pm. 

We deliver to addresses in the United Kingdom, including the Channel Islands and BFPOs, and a range of countries worldwide.

Delivery within the UK
Value Of Order Dispatch Type Delivery Time Cost
£0.00 - £59.99 Royal Mail Tracked Service Within 3 working days FREE
£0.00 - £59.99 Royal Mail Special Delivery Next working day on orders placed before 4pm £2
£60+ Royal Mail Special Delivery Next working day on orders placed before 4pm FREE

Orders placed before 4pm are usually dispatched on the same day (orders made using Pay4Later finance system may be subject to delays).

Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day. We also offer a Saturday Guaranteed delivery on all UK orders.

Please note orders made after 4pm on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.

We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time in the 'my orders' section of the website, which will update with the parcel's Royal Mail tracking reference. You can then trace your parcel at any time on the Royal Mail website.

At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you've not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days, please contact our customer services department.

If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.

Please note that as we are an authorised dealer for all of our brands, we may not be able to dispatch certain brands overseas.  Please see our 'Shipping Locations' page for details.


Overseas Delivery    
Dispatch Type Delivery Time Cost
International Delivery Under £150 3-10 working days £5.95
International Delivery Over £150 Within 3-10 working days FREE

We regularly dispatch to the following countries:

Austria, Belgium, Australia, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Turkey, UAE, United States

If you require dispatch to a country not in this list, please contact us by telephone or e-mail. VAT refunds can be processed on all non-EU deliveries; however, please note VAT can only be refunded once the order has left the UK and arrived at the destination address.

Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.