Customer service

Delivery Options

*The last Christmas postage date will be 12 noon Friday 23rd December 2016 posted via Saturday Delivery. Any orders after this time will be delivered after Christmas via Standard Delivery.

Last Postage Dates by Delivery Options

Wednesday 21st December 2016 for Standard Delivery.

Thursday 22nd December 2016 for 1st Class Delivery.

Friday 23rd December 2016 before Noon for Saturday Delivery.

Extended Christmas Returns

We know that some people like to be prepared, so we like to be just as prepared for you, as such, for anybody that is buying any items from 26th October 2016 to 23rd December 2016 as a Christmas present for a loved one, will have until the 31st January 2016 to return it using our Returns Procedure that can be found on the returns policy page. Merry Christmas! Over the busy Christmas Period, we receive a much higher number of returns for exchanges, so please allow up to 10 working days for your refund to be processed, although we aim to complete them much quicker!

We deliver to addresses in the United Kingdom, including the Channel Islands and BFPOs, and a range of countries worldwide.

Delivery within the UK
Value Of Order Dispatch Type Delivery Time Cost
 
Under £59.99 Royal Mail Tracked Service Within 3 working days FREE
Under £59.99 Royal Mail Special Delivery Next working day on orders placed before 4pm £2
 £60+ Royal Mail Special Delivery Next working day on orders placed before 4pm FREE
 All orders UK Saturday Delivery Saturday delivery on orders placed before 4pm
on Friday
£6.00

 

Overseas Delivery    
Dispatch Type Delivery Time Cost
Standard International Delivery Under £150 Within 3-10 working days £5.95
Standard International Delivery Over £150 Within 3-10 working days FREE

Orders placed before 4pm are usually dispatched on the same day (orders made using our Amazon Checkout or Pay4Later finance system may be subject to delays). Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day. We also offer a Saturday Guaranteed delivery on all UK orders.

Please note orders made after 4pm on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.

We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time in the 'my orders' section of the website, which will update with the parcel's Royal Mail tracking reference. You can then trace your parcel at any time on the Royal Mail website.

At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you've not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days, please contact our customer services department.

Please note that as we are an authorised dealer for all of our brands, we may not be able to dispatch certain products overseas.

We regularly dispatch to the following countries:
Austria, Belgium, Australia, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Turkey, UAE, United States

If you require dispatch to a country not in this list, please contact us by telephone or e-mail. Please note there may be some restrictions on delivering certain items to specific countries: for example, we are not permitted to sell Pandora products to non-EU countries.

VAT refunds can be processed on all non-EU deliveries; however, please note VAT can only be refunded once the order has left the UK and arrived at the destination address.

Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.