Customer service

About Us

Finest Authentic Products

House of Watches are authorised dealers of every single product on all of our sites, which means you can be assured that every item is a genuine, authentic product direct from the manufacturer, and will be sold with the same relevant warranties, booklets and packaging as if purchasing from the high street.  This is also our pledge to you that we do not sell replica, counterfeit, or grey market goods.  All of our watch ranges have been carefully selected from our experienced buying team, meaning that every category has the most beautiful, relevant and respected timepieces available in the UK.

Here To Stay

House of Watches is an online trading arm of T H Baker jewellers – a family jewellers with multiple stores and over 125 years experience. T H Baker was founded in the year 1888 by Thomas Henry Baker, and five generations later is still run by the same family. Company operations have moved on significantly to accommodate the expansion over the years; but House of Watches ecommerce team is currently operating from the same address where it all started all those years ago!
House of Watches isn’t another fly-by-night internet retailer – we’ve already been around for 125 years and will be around for many more.

Premier Customer Service

One of the points that make House of Watches unique in the world of on-line trading is our commitment to providing the best shopping experience, combined with a level of customer service and support that is unrivalled. Whether you need help, advice, guidance, aftercare, or technical guidance for your watch, we have our own dedicated customer service team that are here to help you.
Unlike many other online companies, our customer service department is employed directly by T H Baker, and not outsourced. This means that you are guaranteed to speak with someone who has the support and knowledge of someone from a jewellery store, and that cares about your purchase as much as you do.

We’re Listening

In order for us to reach and maintain the high standards that we set for ourselves we actively try to engage with our customers, and appreciate people taking the time out to leave feedback of their experience.  We actively try to share this with all of our customers so everybody can see exactly what they can expect.  We do this by having all of our reviews conducted by Feefo – a completely independent  3rd party company who specialise in product and service reviews.